DOUBLEU GAMES

FAQ

  • How do I play Hidden Fable?

    Each level comes with goals above the map.
    Drag the screen across the map to look for the target objects, and tap on them to move them to slots. When 3 identical objects are found, it's a match! Match all target objects to win.
    Clearing a level gives you the option to watch ads and earn more Gold. Gold can buy Hearts, boosts, or items, which can help you make matches more easily.
    Just make sure all target objects are found within the given time and mind the limited slots to avoid failing the level.

  • What is Gold, and how can I get it?

    Gold is the basic in-game currency in Hidden Fable. By consuming it, you can purchase Hearts and other items.
    You can get Gold by clearing levels or by purchasing it from the Store.

  • What are Hearts, and how can I get them?

    Hearts are used to play a level. They also allow you to retry failed levels.
    Hearts fill up over time, and up to 5 can be stored.
    Gold can be used to purchase more Hearts.

  • What are items, and how can I get them?

    Items help you to clear levels more easily.
    You can get items by clearing levels or by purchasing them with Gold.

  • How can I stop watching the ads?

    You can earn free Hearts, Gold, or items from watching ads.
    However, if you're tired of them, you can purchase the No-Ad Offer from the Store or the Lobby to stop watching ads.
    Once purchased, the No-Ad Offer removes all ads that appear as banners or at the end of each level.
    However, optional ads with free rewards will not be removed, as they are only played when manually selected. You can keep watching these ads for bonus rewards.

  • What should I do if I haven't received my purchased items?

    If you haven’t received your purchased item, please send us an email with your UID and proof of purchase by taking the following steps:

    1. Tap "Settings" in the game Lobby.
    2. Next, tap the "Customer Support" button to be redirected to the Hidden Fable website.
    3. On the website, tap "Contact Us" to email one of our Help Center representatives directly.

  • What's after the final level?

    Congratulations on reaching the final level!
    Stay tuned and update your game for the latest levels.

  • How do I update the game?

    To update your game, simply follow one of these two steps:

    1. Log in to the game with your device connected to the Internet for an automatic update prompt.
    2. Manually update your game from the application store.

  • Can I play offline?

    Absolutely! But your access will be limited.
    Connect to the Internet to enjoy Hidden Fable to its fullest!

  • How can I save my progress?

    Your progress gets automatically saved on your device.
    However, your progress may be lost upon deletion or factory reset.

  • Can I recover my progress?

    Unfortunately, lost progress cannot be recovered.

  • Can I transfer my progress from another device?

    Transferring progress is not possible.

  • How can I delete my game account?

    To delete the game account, simply remove the game from your device.
    If you wish to delete any personal information collected during your gameplay, please send us an email with your UID and request by taking the following steps:

    1. Tap "Settings" in the game Lobby.
    2. Next, tap the "Customer Support" button to be redirected to the Hidden Fable website.
    3. On the website, tap "Contact Us" to email one of our Help Center representatives directly.

  • How can I receive additional support?

    If you require more assistance, please send us an email with your UID and request by taking the following steps:

    1. Tap "Settings" in the game Lobby.
    2. Next, tap the "Customer Support" button to be redirected to the Hidden Fable website.
    3. On the website, tap "Contact Us" to email one of our Help Center representatives directly.