DOUBLEU GAMES

FAQ

  • How do I play Color Slide Jam?

    Color Slide Jam is a dynamic puzzle game where players must clear blocks of various colors by passing them through matching "Shredders."

    Whether you're into solving puzzles or just looking to kill time, Color Slide Jam is sure to tease your brain!
  • How can I receive support?

    Tap "Settings" in the Lobby. Then, tap the "Visit Our Website!" button to be redirected to the Color Slide Jam website.

    On the website, tap "Contact Us" to email one of our Help Center representatives directly.
  • How can I breeze through the levels?

    There are items that help you clear levels:

    1. Time Freeze: Lets you freeze time for 10 seconds.
    2. Rocket: Allows you to target and remove one block.
    3. Hammer: Allows you to remove one block or one layer of a Layered Block.
    4. Color Vacuum: Allows you to remove all blocks of the same color.
  • How can I stop watching the ads?

    You can purchase the No-Ad Offer from the Store or the Lobby to stop watching ads.

    Once purchased, the No-Ad Offer removes all ads that appear as banners or at the end of each level.

    However, optional ads with free rewards will not be removed, as they are only played when manually selected. You can keep watching these ads for bonus rewards.
  • Why do I keep seeing ads after purchasing the No-Ad Offer?

    If ads continue to appear after purchasing the No-Ad Offer, please try the following steps:

    1. Tap "Settings" in the Lobby, then "Restore Purchase."
    2. Exit and restart the game.

    If the issue persists, please send us an email with your Device ID and proof of purchase for the No-Ad Offer by taking the following steps:

    1. Tap "Settings" in the Lobby, then the "Copy" button to copy your Device ID.
    2. Next, tap the "Visit Our Website!" button to be redirected to the Color Streak website.
    3. On the website, tap "Contact Us" to email one of our Help Center representatives directly.
  • How can I get more Coins?

    Here are some ways to get more Coins:

    · Clear Levels: Coins are given as a reward for clearing a level.
    · Visit the Store: Coins can be purchased or earned through watching ads.
  • What can I do with Coins?

    Coins are the main in-game currency of Color Slide Jam. You can use them to purchase the following features:

    · Hearts
    · Time Freezes
    · Rockets
    · Hammers
    · Color Vacuums
  • How can I get more Hearts?

    To get more Hearts, tap on the heart icon at the top of the screen.

    Hearts can be purchased in the Store or earned by watching ads.
  • What should I do if I haven’t received my purchased items?

    If you haven’t received your purchased item, please send us an email with your Device ID and proof of purchase by taking the following steps:

    1. Tap "Settings" in the game Lobby, then the "Copy" button to copy your Device ID.
    2. Next, tap the "Visit Our Website!" button to be redirected to the Color Streak website.
    3. On the website, tap "Contact Us" to email one of our Help Center representatives directly.